Posts Tagged ‘customer’
The Value of Knowing Your Customer
The key to unlocking customer loyalty – the pot of gold all businesses hunt after every day – is in understanding our customers. Really understand them. Not just wanting their sweaty-palmed Rands, but actually wanting to capture their hearts. When you have their hearts, you will have their loyalty, and loyalty is the ultimate prize.…
Read MoreSouth African Entrepreneurs: Why is it so Hard to do Business with You?
Remember that time you really needed that service done to your car? You called to make an appointment and the voice on the other end promised to call back but never did. Or that time the boutique was out of stock of an item you just had to have, and you watched them write your…
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